Free Return Services

Thank you for using Neighbour Express as your free return service. Please check the return process and frequently asked questions below, if there is any more question, feel free to contact us.

Return Process
1. GET SHIPPING LABEL

After submitting your return request, you will get the shipping label starting with the NR****** tracking number.

2. FIND A LOCATION

Click "" to search the closest Neighbour Express Store near your location.

3. PACK YOUR BOX

Print the label and stick it on your package.

4. DROP OFF

Drop off your package at the Neighbour Express Store.

5. TRACKING & REFUND

Use the tracking number to check the status and after the warehouse processed your order, you will get your refund!

(Any questions? Please see our Q&A below or contact us.)

| Q & A

Q1. I didn't see the label with NR******** tracking number, what should I do?

A: Please try to refresh the page, or contact your seller.

Q2. I sent the package but didn't get my refund, what should I do?

A: It takes around 3-5 working days for the courier to deliver your package to the warehouse, then takes around 2-3 working days for the warehouse to check the goods and upload them to the system. You will get an update with your tracking number.

Q3. Why I didn't get the refund after I delivered the product?

A: If there is no shipping label or tracking number on the package, the package can not be processed correctly for refunding program.

Q4. Who is Neighbour express?

A: We are the return service provider for e-commerce in Canada, after the courier takes your package and delivers it to our warehouse, we will check the product and upload photos to your seller as proof, then your seller will refund you.

Q5. How many days I can get the refund?​

A: Normally 1-3 weeks, any product or refund questions please ask your seller directly. Neighbour Express only deals with logistic problems, if you have other return issues, please feel free to contact us.

Why Neighbour Ex

No more
lost package

Save on
shipping cost

Pick up your package in
walkable distance

Get package
faster

Key Factors

Shipping costs can get costly especially on international platforms. With Neighbour Express, you can reduce shipping costs by more than 50%.
Afraid that someone will steal your packages? With Neighbour Express, your package is secure, no more submitting lost claims with express companies.
Tired of travelling to a far pickup location? With Neighbour Express, you can pick up your package within walkable distance.
Worried about the high costs to ship returns? With Neighbour Express, your return process will be easier and cheaper.