Customer Service: 1-800-683-5708

Self-Service Pickup Point

Discover Neighbour Express’s convenient self-service pickup point for UniUni parcels. When your parcel is ready for pickup, simply visit the store after the specified date in the “Parcel(s) not Delivered” section. In case your parcel isn’t at the store, contact Uni Ex customer services for assistance. Your package will be securely stored for 10 days, but remember to bring both the door tag and personal ID for pickup. For any queries, reach out to Uni Ex through their contact page: Contact Uni Ex.

Missed A Delivery

1. Receive Door Tag






Click “Find A Location” to search the closest Neighbour Express Store near your location.

3. Go, Pick it Up!



pick up your parcel after the Date written in the section of “Parcel(s) not Delivered”

Q & A

Q1. Who is Neighbour Express?

A: We provide parcel Pick-up services for the UniUni.

Q2. When can I go to the store to pick up my parcel?

A: You can pick up your parcel after the Date written in the section of “Parcel(s) not Delivered”

Q3. What should I do if the parcel is not at the store?

A: Please contact Uni Ex customer services.

Q4. How long will the package be stored at the pick-up location?

A: The parcel will be held for 10 days in the store. If you haven’t picked up your parcel in 10 days, please contact Uni Ex:

Q5. I forget to bring the door tag or ID, can I pick up my parcel?

A: Unfortunately, customers need both a door tag and personal ID to pick up the package.

Why Neighbour Express?

No more lost package
Save on shipping cost
Pick up package in walkable distance
Quicker Package Delivery Services
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Key Factors

Reduce Shipping

Shipping costs can get costly especially on international platforms. With Neighbour Express, you can reduce shipping costs by more than 50%.

Secure Delivery

Afraid that someone will steal your packages? With Neighbour Express, your package is secure, no more submitting lost claims with express companies.

Convenient Pickup

Tired of travelling to a far pickup location? With Neighbour Express, you can pick up your package within walkable distance.

Affordable Returns

Worried about the high costs to ship returns? With Neighbour Express, your return process will be easier and cheaper.

Ready To Get Started

You will receive an email or phone call back from our team.